Contact Portal Support at 50 or can I get into my account with no problems when I use my computer, but I can’t access my account on my phone/tablet? Your account will need to be deleted by you or disconnected by us and a new invitation will be issued. I have a new email address and would like to use that to sign into the portal. I have an e-mail address but that was hacked into. Once you do that, you are able to use either method to sign into your portal. If you still have access to that e-mail address, you are able to create a connection to be able to sign in using the new email address from inside your portal account. You need to use the e-mail address you originally connected your portal account with. I changed my e-mail address and tried logging into the portal. If you have not yet connected an account to the Mankato Clinic, you will need to fill out a sign-up form and turn it in to us so we can issue you an e-mail invite for a connection. If you have previously connected an account, it’s possible you are logging in with an unconnected account which would be why there is no health information showing in this account. If you are unsure of your login method, please contact Portal Support at 50 or does my account have nothing showing?Īccounts that are not connected to the Mankato Clinic do not show any health information in them. If you have the username, you can reset the password. If using the FMH Secure Login, the sign in is a username and password that you created for yourself. If you signed up using an existing account with Facebook, Google, Yahoo or Microsoft LiveID, your sign in is an e-mail address and the password for that e-mail address. We are only able to tell you what method you used to create your portal account. If you need assistance getting logged into your portal account, please contact: Mankato Clinic Portal Support call 50 or email don’t remember my username or password. What do I do if I need help getting logged into my portal account? If you have any information in your portal account that is incorrect, please contact the Release of Information Department at 50 What do I do if I have concerns about the content of my records or there is incorrect information? Remember to allow 72 hours for your prescription request to be processed. The best way to request a refill of a prescription is to call your pharmacy directly. The portal does not support this function at this time. If you need to change or cancel a current appointment, please call the department directly or call 50 for assistance. Yes, you can send in an appointment request to your provider through your portal account. To pay your bill you can click on the link which will take you to bill pay on our website: Ĭan I make or change an appointment on the portal? Viewing or paying your bill through the portal isn’t an option at this time. When your provider’s office sends you a message, you will receive an email saying “your healthcare provider’s office has sent you a secure message.”Ĭan I pay or view my bill through the portal? When information is ready for you to view in your portal, you will receive an e-mail that says “you have new information available from Mankato Clinic.” When you log into your account, your updated sections will show under the Action Centerĭo I need to keep checking my portal to see when I get a reply from my provider? Note: Labs that are ordered by an outside physician will not flow over to the portal because that physician is not part of the Mankato Clinic.ĭo I need to keep checking my portal to see when my notes and labs will be added? Labs flow into your portal account as soon as your provider has signed off on them. Call your provider’s office or if it is an emergency, call 911 or visit your nearest hospital emergency department.
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